Shipping policy
Last updated: 19 October 2026
Where we deliver
We deliver to Singapore, Malaysia, Thailand and Indonesia. We do not currently deliver to other countries.
Order processing
Every ARAJLL order is prepared and packed by hand in Singapore. Orders are dispatched within 2–3 business days of payment (Monday to Friday, excluding Singapore public holidays). When your order is on its way, we will email you a shipping confirmation with tracking details.
Cancellations
If you wish to cancel an order, please email hello@arajll.com with your order number as soon as possible. Cancellation requests are reviewed case by case, depending on the status of your order. See our Terms of Service.
Our quality check before dispatch
Before an order leaves us, we inspect it with care:
- Every garment is visually inspected for manufacturing defects, damage and overall condition.
- Every order is checked for the correct garment, colour, size and quantity.
We take great care to ensure that each piece meets our quality standards before it is dispatched. However, a visual inspection cannot rule out every possible defect. If you discover a problem, please email hello@arajll.com with your order number, a short explanation and photographs. Please contact us within 3 calendar days of delivery so that we can resolve it promptly. Our Returns, Exchanges & Refunds Policy explains what happens next, and your statutory rights are not affected.
Delivery charges
We offer Standard delivery at the fixed charges below, in Singapore dollars (SGD). The charge is applied once per order, regardless of the number of garments, and is shown at checkout before you pay.
- Singapore: S$15, or complimentary when your merchandise subtotal, after any discounts, is S$250 or more. Shipping charges are not included in this amount.
- Malaysia: S$20.
- Thailand: S$30.
- Indonesia: S$35.
Complimentary delivery applies to Singapore only. There is no free delivery to Malaysia, Thailand or Indonesia, whatever the order value.
Delivery times
Within Singapore, Standard delivery is usually completed within 1–3 business days of dispatch. For Malaysia, Thailand and Indonesia, delivery times vary by destination, courier and customs processing. Delivery times are estimates provided by our courier partners and are not guaranteed. We cannot guarantee delivery by a particular date.
Tracking and notifications
Once your order is dispatched, we will email you a shipping confirmation with tracking details. Tracking updates are provided by the courier, and may be delayed or limited in some areas.
Customs, import duties and taxes (DAP)
Orders shipped to Malaysia, Thailand and Indonesia are dispatched on a Delivered at Place (DAP) basis. Import duties, taxes, customs clearance fees and applicable courier handling charges are not included in the product prices or shipping fees paid at checkout.
Where applicable, these charges are assessed by the destination country's customs authorities and collected separately by the courier or authorised collection party, typically before or upon delivery.
Customers are responsible for applicable import charges. Charges vary depending on the destination, merchandise value and local customs regulations.
Delays or unsuccessful deliveries may occur if required customs payments or documentation are not provided.
Your delivery address
Please check your delivery address and contact number carefully at checkout. Couriers may need to contact you to deliver or to clear customs. If you need to correct your address, email hello@arajll.com as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.
Unsuccessful delivery and returned parcels
If delivery fails because of an incorrect or incomplete address, no one is available to receive the parcel, or the parcel is not collected or is refused (including because of customs charges), the courier may return it to us. If a parcel is returned to us, we will contact you. You may ask us to re-send it, in which case you will need to pay the delivery charge again, or to cancel the order. If you cancel, we will refund the price of the garments, but, to the extent the law permits, the original and return delivery charges and any customs or handling fees are not refundable. This does not apply where the failed delivery was caused by our error.
Delayed, lost or damaged parcels
If your parcel has not arrived within 5 business days of dispatch (Singapore) or has been delayed beyond the estimate shown by the courier (Malaysia, Thailand and Indonesia), please email hello@arajll.com with your order number and we will investigate with our courier partner.
If your parcel or its contents arrive damaged, please contact us within 3 calendar days of delivery. Include photographs of the parcel, the packaging and the garment, and keep the packaging if you can. See our Returns, Exchanges & Refunds Policy for how we resolve it.
