Terms of Service
Last updated: 14 October 2026
1. Who we are
arajll.com is operated by ARAJLL PRIVATE LIMITED, a company incorporated in Singapore (UEN 202601832D), with its registered office at 7 Temasek Boulevard, #12-07 Suntec Tower One, Singapore 038987. You can contact us at hello@arajll.com.
These Terms apply to your use of this website and to any order you place with us. Please also read our Shipping & Delivery Policy, Returns, Exchanges & Refunds Policy and Privacy Policy, which form part of these Terms.
2. Our products
We take care to present our garments accurately. Colours may vary slightly between screens. As our pieces are produced in small batches, minor variations in finish may occur. Measurements are approximate; please refer to our Size Guide.
3. Prices and payment
- All prices are shown and charged in Singapore dollars (SGD).
- ARAJLL is not registered for Goods and Services Tax (GST), and no GST is charged on our prices.
- Delivery charges are shown at checkout before you pay.
- Payment is taken when you place your order.
- We may change our prices at any time. Changes do not affect orders we have already accepted.
4. Orders and acceptance
- When you place an order, you will receive an email acknowledging it. This acknowledgement is not acceptance of your order.
- A contract is formed when we email you to confirm that your order has been dispatched.
- Before then, we may decline an order, for example because an item is unavailable, there is an obvious error in the price or description, or we reasonably suspect fraud. If we do so, we will tell you and refund any payment in full.
5. Pricing and description errors
If we discover an obvious error in the price or description of an item you have ordered, we will contact you. You can then confirm the order at the correct price, or cancel it for a full refund.
6. Cancelling an order
If you wish to cancel an order, please contact us as soon as possible at hello@arajll.com, including your order number.
Once payment has been completed, ARAJLL may be unable to cancel your order. Cancellation requests are reviewed on a case-by-case basis and are subject to the status of order processing and fulfilment.
If your cancellation request is approved, a full refund will be issued to your original payment method. Refunds are generally processed within 5–10 business days, although your bank or payment provider may require additional time.
If cancellation is not possible, our Returns, Exchanges & Refunds Policy will apply where relevant.
Nothing in this policy affects your statutory consumer rights.
7. Promotions and discount codes
- Promotional offers and discount codes are subject to the specific conditions stated when they are issued, such as eligibility, validity period, minimum spend or single use.
- Unless stated otherwise, discount codes cannot be exchanged for cash, cannot be combined with other offers, and cannot be applied to orders already placed.
- We may withdraw a promotion that is misused.
8. Delivery and risk
- Delivery is governed by our Shipping & Delivery Policy.
- Ownership of and risk in the goods pass to you on delivery to the address you provided.
9. Returns, exchanges and refunds
Our Returns, Exchanges & Refunds Policy explains:
- what to do if a garment is damaged, faulty or incorrect;
- how size exchanges work;
- that we do not accept change-of-mind returns.
Size exchanges are offered voluntarily, on the conditions set out in that policy.
9A. Your statutory rights
Nothing in these Terms or our policies limits or excludes your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003 and the Sale of Goods Act 1979. The time frames in our policies for reporting a problem are there to help us resolve matters promptly. They do not remove any statutory rights you have.
10. Our responsibility to you
- We are responsible for loss you suffer that is a foreseeable result of our breach of these Terms or our negligence.
- To the extent permitted by law, we are not responsible for loss that was not foreseeable, for business losses, or for delays caused by events outside our reasonable control.
- Subject to the above and to your statutory rights, our total liability for any order is limited to the amount you paid for that order.
- Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
11. Intellectual property
All content on this website belongs to ARAJLL or its licensors. You may not reproduce or use it without our written permission. This includes:
- garment designs, photographs, campaign imagery and film;
- text, logos and the ARAJLL name.
12. Your personal data
We handle personal data in accordance with our Privacy Policy.
13. Governing law
These Terms are governed by the laws of Singapore. The Singapore courts have non-exclusive jurisdiction over any dispute. This does not affect any mandatory consumer protection that applies to you.
14. Changes to these Terms
We may update these Terms from time to time. The version published when you place an order applies to that order.
